Provider Refund Policy
Last Revised: July 27, 2024
1. Introduction
CareTilt appreciates the commitment to listing vacancies and placements with us. This Refund Policy outlines the terms and conditions for requesting a refund for subscription fees. Please review the policy to understand the criteria for refunds.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Request Timing: Refund requests must be submitted within 14 days from the date of the initial payment.
- Reason for Request: Refund requests must be accompanied by a valid reason. We may ask for additional information or evidence to process your request.
- Unutilized Services: Refunds are applicable only if the subscription has not yet been activated or if the provider has not listed any placements on CareTilt at the time of the request.
3. Non-Refundable Fees
The following fees are generally non-refundable:
- Subscription Fees: All fees paid for subscription plans are non-refundable once the subscription period has started or any listings have been published on CareTilt.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Submit a refund request via email at placement@caretilt.co.uk or through our website’s contact form. Include your order number, the service in question, and a detailed reason for your refund request.
- Review Process: We will review your request and may contact you for additional information or clarification.
- Decision: Once your request is reviewed, we will notify you of the decision. If approved, we will process your refund according to the method of payment used for the original transaction.
5. Refund Processing
- Processing Time: Refunds will be processed within 5-7 business days from the date your refund request is approved.
- Refund Method: Refunds will be issued using the original payment method. If the original payment method is no longer available, we will discuss alternative refund methods.
6. Changes to Services
If you are dissatisfied with a service, we may offer changes or additional support instead of a refund. Please contact us to discuss possible solutions.
7. Contact Information
For questions or further assistance regarding our refund policy, please contact us at:
- Email: placement@caretilt.co.uk
- Address: 167-169 Great Portland street, 5th Floor London, W1W 5PF
8. Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all services purchased after the effective date.